Frequently Asked Questions

Shipping

How long will delivery take?


Your order will be processed within 2 business days from payment. You will receive an email notifying you that your book has been posted. Delivery address within Singapore: within 3-5 business days via SingPost ordinary mail. Delivery address outside Singapore: dependent on SingPost ordinary mail delivery timelines. You can check the estimated delivery timeframe here.





Orders

How do I know if my order has been processed?


A confirmation email with your order details will be sent to you. If you have not received it, please contact us.




I changed my mind and want to cancel my order


Please contact us ASAP for a refund. All refund requests are subjected to an admin fee of S$2 per item. Do note that refunds can only be processed if the order has not been shipped.




I entered the wrong details at checkout


Please contact us ASAP. If your order has not been shipped yet, we will ensure the item gets to the updated shipping address. However, if the order has already been shipped out, it may not be possible to do anything. Please double-check your address before completing your order!




I never received the item


Please contact your local postal company with the tracking number. In the event that the item is marked to be returned to sender, we are happy to either resend the item after additional postage fees are paid or issue a refund on request. Note that all postage fees are non-refundable and an admin fee of S$2 will be imposed.




Who should I get this book for?


Get a copy for yourself or as a gift to someone that you want to bless this with. Whether you're a believer or non-believer, single parent, battling cancer, businessman or businesswoman, anyone can purchase this book!





Self-collection - for Singapore orders only

Where can I pick the book up?


Self-collection is available at Thomson Plaza, 301 Upper Thomson Road, Singapore 574408.




How to opt for self-collection?


After placing your order online and selecting the pick-up option, you will be contacted via email to arrange for a suitable pick-up time.





Payments

Payment methods


Payment can be made through credit card, PayPal and bank transfer. For buyers in Singapore: PayNow and PayLah! are also accepted.





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